Privacy Policy

In accordance with current regulations on the protection of personal data —Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD)— we inform you that your data will be incorporated into the processing system owned by DOBLE PIVOTE SL, with CIF B22646517.

Below we explain clearly how we handle your personal information, what we use it for, and what your rights are.

Website and app functionality

Purpose: To manage and process the data necessary for the proper functioning of the Doble Pivote website and mobile app.
Retention period: Until you withdraw your consent.
Legal basis: Consent of the interested party.
Type of data: Basic identification data (name, email, telephone, address).
Transfers: Not foreseen.
International transfers: Not planned.
Profiling: Not planned.

Handling inquiries and requests

Purpose: To address your queries, requests or incidents submitted through our forms or contact methods.
Retention period: As long as you maintain your consent.
Legal basis: Consent of the interested party.
Data type: Identifying data.
Transfers: None.
International transfers: Not planned.
Profiling: Not planned.

Customer management, purchasing and ordering

Purpose: To manage and process orders placed through our online store, including product shipping, returns, claims and after-sales service.
Retention period: While the business relationship is maintained and during the
legal deadlines required to address potential liabilities.
Legal basis: Performance of a contract.
Type of data: Identification data, address and payment details.
Transfers: Courier and transport companies, banking entities or payment gateways
payment, public bodies (when necessary).
International transfers: Not planned.
Profiling: Not planned.

Sending commercial communications

Purpose: To send you newsletters, promotions and news about our products and collections.
Retention period: Until you withdraw your consent.
Legal basis: Consent of the interested party.
Type of data: Identifying data (name, email or telephone).
Transfers: Not foreseen.
International transfers: Not planned.
Profiling: Not planned.

Compliance with legal obligations and
administrative

Purpose: To comply with the accounting, tax and legal obligations applicable to the company.
Retention period : 5 years in accordance with tax regulations and 10 years for tax documentation according to Law 7/2012.
Legal basis: Compliance with a legal obligation.
Type of data: Identification and billing data.
Transfers : To competent public bodies when required by law.
International transfers : Not planned.
Profiling: Not planned.

User rights

You can exercise your rights of access, rectification, erasure, restriction of processing, data portability, and objection, as well as withdraw your consent at any time. To do so, send a request to: admin@doblepivote.com

The application must include: your name and surname, a copy of your ID, a clear description of the request, contact address, date, signature and supporting documentation if applicable.

If you believe that your rights have not been properly addressed, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD).

Data security

At Doble Pivote SL we apply appropriate technical and organizational measures to guarantee the confidentiality of your personal data, preventing its loss, misuse or unauthorized access.

Social Media Privacy Policy

Doble Pivote SL maintains active profiles on social networks such as Instagram and TikTok, with the main objective of promoting its products, collections and news.

Users can configure their profiles to ensure their privacy. Doble Pivote SL only accesses the public profile information (username) and does not add it to any database.

The rights of access, rectification, erasure, limitation, portability and opposition can be exercised by writing to admin@doblepivote.com.

Posts: Users may post comments or images provided they own the rights to them. Doble Pivote SL may remove offensive or illegal content.

Promotions: Doble Pivote SL may organize raffles or promotions through its social media channels, in compliance with applicable law. These social media platforms do not sponsor or administer these promotions.

Advertising: Doble Pivote SL may use social media to promote its products in accordance with the GDPR and the LSSI-CE.