Refund Policy

To process a return at Doble Pivote, please email us at admin@doblepivote.com. In your email, you can choose between a refund, an exchange, or a different size. Refunds will be processed automatically once the package has been inspected at our warehouse. Returns must be made within 14 days of the customer receiving the package.

If the product shows signs of use, Doble Pivote may refuse the return and resend the package to the customer, who will be responsible for the shipping costs. In case of damage, manufacturing defects, or if you have received the wrong item, please send an email to admin@doblepivote.com attaching a photo, and we will resolve the issue as soon as possible. The following charges apply to exchanges and returns, including collection and shipping to our warehouse:

1. Exchanges within mainland Spain: €3.90 shipping cost, with no additional cost for the new garment.

2. Returns to mainland Spain: €3.90 shipping cost.

3. Gift card: No additional cost. Only applicable to mainland Spain and the Balearic Islands.

4. Exchanges or Returns Balearic Islands: €8.90

5. No exchanges or refunds are accepted for Ceuta, Melilla, the Canary Islands, Europe and the Rest of the World.